Inquiry

  1. Use this page to send questions and opinions to MHI. However, please note that an e-mail address is required.
  2. Inquiries sent on Saturdays, Sundays, national holidays, during Golden Week or year-end holidays, will be handled on the next or subsequent business days.
  3. Depending on the inquiry we may respond by letter, telephone or fax in addition to email and this system. We may also not respond at all to certain inquiries.
  4. We may be unable to respond directly to customers living abroad.
  5. We take responsibility for managing personal information, including your name, address, telephone number, e-mail address and the content of your inquiry. We will not use such information for purposes other than responding to your inquiry.
  6. Depending on the content of your inquiry, we may share personal information including name, address, telephone number, e-mail address and the inquiry itself within the Mitsubishi Heavy Industries Group. Please note that you may receive a reply from a company other than you originally contacted. In both aforementioned cases, MHI takes responsibility for managing personal information and will not use your information for purposes other than responding to your inquiry.
  7. Please refer to our Privacy Policy for details on how we handle personal information.
  8. Please make sure to confirm that the domain name of this page is "customerportal.mhicompressor.com" before entering any information.
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Inquiry category Inquiry about Products & Service (New unit, Internal revamping, Footprint replacement)
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Before entering Questions/Messages, please check if your product really made by Mitsubishi Heavy Indutries Compressor. Air/Scroll compressor for HVAC* may be made by "Mitsubishi Heavy Industries Thermal Systems" or "Mitsubishi Electric".
* for Automotive Air conditioners, Residential & commercial Air conditioners, Refrigeration unit, Heat pump
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